Thank you for purchasing our Canyon Fishing Reels. We take great pride in assembling our reels and we want you to get the maximum performance and time out of your new reel. By following the simple tips below, your new Canyon Reel will continue to perform like new, fish after fish, year after year!
Canyon Reels also offers a yearly HS-15 maintenance service for the low cost of $29.99 plus shipping. We will open up your reel and clean, lube, grease, adjust all parts to keep your reel working like brand new. Please contact us for more information on this service and for pricing on maintenance of other reel models.
For Warranty Coverage and Service please address all requests and shipments to:
Attn: Service Department
96 East Granada Drive
Brick, NJ 08723
Congratulations and thank you for your purchase of one of the finest fishing reels on the market. The staff at Canyon Reels will be available to answer all of your questions, comments or problems. Please fill out the warranty registration form below to activate your one year warranty. We are very confident that you will find your new Canyon Reel to be one of the most extreme fishing reels available to the fisherman. All of our reels are the product of testing through recreational and charter captains from around the world.
Canyon Reels, LLC, warranties it product to be free from defect in workmanship and materials for a period of one year from the date of purchase. This warranty does NOT cover damage caused by accident, misuse, abuse or normal expected wear. If your Canyon Reel has a defect or issue covered by warranty, you can visit an Authorized Warranty Center or mail your reel back to the address specified on your warranty card issued in the box at time of purchase. You may also call our warranty department to speed up your claim to receive an authorization serial number. We will repair or replace your reel at our option and Canyon Reels LLC, will pay for all returned shipping costs. The initial shipping charges are the responsibility of the person making the claim, not Canyon Reels LLC. In the event the claim is not covered by warranty, Canyon Reels LLC, will offer an estimate for the cost of repairs needed. If you do not wish to have repair work done, Canyon Reels LLC, will return your reel in the condition it was shipped to us.
Returns will be at the discretion of Canyon Reels, LLC and are dependent upon the state of the reel as assessed at the time of return. A restocking fee of up to 15% of the original purchase price may apply.
ALL WARRANTIES WHICH MAY BE IMPLIED BY OPERATION OF LAW, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANT ABILITY AND WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE SHALL BE LIMITED TO ONE YEAR FROM THE DATE OF PURCHASE. IN NO EVENT SHALL CANYON REELS, LLC, BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS WARRANTY WHICH MAY BE IMPLIED BY LAW.
WARRANTIES ARE NON-TRANSFERABLE. THEY DO NOT APPLY TO CANYON REELS, LLC PRODUCTS PURCHASED SECOND-HAND OR FROM UNAUTHORIZED RETAILERS. PURCHASES FROM EBAY, CRAIGSLIST OR OTHER ONLINE RESELLING SITES ARE INELIGIBLE FOR WARRANTY COVERAGE.
CANYON REELS, LLC, IS DEDICATED TO CUSTOMER SATISFACTION AND WILL DO ITS BEST TO RESOLVE ANY ISSUES AT HAND.
CUSTOMER SATISFACTION IS OUR NUMBER ONE PRIORITY! HERE AT CANYON REELS, WE CONSIDER YOU TO BE A PART OF OUR FISHING FAMILY WHEN YOU PURCHASE OUR PRODUCTS. WE WILL DO OUR BEST TO MAKE YOU FEEL LIKE A PART OF OUR FAMILY. IN AN EVER CHANGING WORLD, WE BELIEVE THAT SMALLER IS BETTER.
THANK YOU FOR YOUR PURCHASE, PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS OR CONCERNS THAT YOU MAY HAVE.